5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property supervisors want, but also often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any vendor a home manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it is important to implement a method of verification and quality control to make sure that problems connected with the deficiency of doing these tasks don’t begin to occur.
In many states, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security provider and ask yourself does it seem decent.
Additionally, is your security companies London performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to display if the protector is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This first dialogue can tell you a lot about what to expect from this shield and it gives you a chance to request a different shield if you feel it is essential.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces each shield to the company itself, in many cases the shield’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your website specific training resembles:
• Does it occur at your premises?
• Just how long is each new officer educated?
• Just how long does the security firm double bank? (Double banks is the procedure for experiencing a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the response to every one of these questions and make certain they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a shield to work in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security companies deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel their job is not important and they begin to see themselves as not as a part of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of distant oversight that prove most effective are: Officer Tour Tracking Systems
If your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they’re on your premises. These monitoring systems allow the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard provider provides a way of making certain each guard is safe and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure they know their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.